Terms of Service

1. The agreement and who we are

These Terms of Service (the “Terms”) govern access to and use of the Aurora Workspace websites, applications, workspace tools, hosted-site features, automation and AI-assisted features, and related support made available at or through auroraworkspace.net that refer to these Terms (together, the “Service”).

The Service is provided by Auroraweb Collective Ltd (“Aurora”, “we”, “us” or “our”), a private limited company registered in England and Wales under company number 17239668. Our registered office is F04 1st Floor Knightrider House, Knightrider Street, Maidstone, United Kingdom, ME15 6LU.

By creating an account, accepting an invitation, clicking a purchase button, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. Our Privacy Policy explains how we handle personal data and is not part of these Terms.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter into a contract. If you use the Service for a business or other organisation, “you” includes that organisation and you represent that you are authorised to accept these Terms on its behalf. The Service is not directed to children.

3. Accounts and organisations

You must provide accurate information, keep it current, protect your credentials, and notify us promptly at team@auroraweb.co if you suspect unauthorised access. You are responsible for activity through your account unless caused by our breach of these Terms or applicable law.

An organisation owner may invite users, manage permissions and billing, and control organisation content. If you join an organisation, its owner may access, manage, export or delete content associated with that organisation. You are responsible for choosing appropriate permissions and for ensuring that authorised users comply with these Terms.

4. The Service

We grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Service during your account or subscription term for your personal or internal business purposes, subject to these Terms and the limits of your plan.

We may improve, replace or discontinue features. We will give reasonable notice where a change materially reduces the core functionality of a paid Service, unless an urgent security, legal or technical issue makes notice impracticable. Features identified as preview, beta or experimental may be changed or withdrawn and may be less reliable.

5. Your content and published sites

“Your Content” means information, text, images, files, instructions and other material that you or your authorised users submit to the Service. You retain ownership of Your Content. You grant us and our service providers a worldwide, non-exclusive licence to host, copy, process, transmit, display and adapt Your Content only as reasonably necessary to provide, secure, support and improve the Service and comply with law. This licence ends when Your Content is deleted, except for copies retained in routine backups or as legally required.

You represent that you have all rights and permissions needed for Your Content and our processing of it. You are responsible for its legality, accuracy and suitability, for maintaining any copies you need, and for notices or consents required from people whose data you upload.

Content you publish through a hosted website becomes publicly available. You, not Aurora, are the publisher and remain responsible for that site, its claims, customer-facing terms, privacy information, cookies and legal compliance. We may remove or restrict published material that violates these Terms, third-party rights or applicable law.

6. AI and automation features

The Service may generate suggestions, drafts, summaries, predictions or automated actions from your instructions and data (“Output”). Output may be inaccurate, incomplete, offensive or similar to output provided to others. It is not legal, financial, medical or other professional advice.

You must review Output and test automations before relying on them or sending them to others. You are responsible for decisions, messages and actions taken using Output, including obtaining required consent for marketing, communications, recording or automated decision-making. Do not use these features as the sole basis for decisions that produce legal or similarly significant effects on a person.

7. Acceptable use

You must not use the Service to:

• break the law, infringe rights, deceive, defraud, harass or harm anyone;
• upload malware or unlawful, abusive, discriminatory or exploitative material;
• send spam or communications without the notices, consent and opt-outs required by law;
• gain unauthorised access, bypass security or usage limits, probe vulnerabilities, or disrupt the Service;
• reverse engineer or copy the Service except where the law does not allow that restriction;
• scrape, resell, rent or provide the Service to third parties unless we have agreed in writing; or
• use the Service or Output to develop or train a competing AI model or service.

You may conduct security testing only with our prior written permission. We may investigate suspected misuse and cooperate with lawful requests.

8. Our intellectual property

We and our licensors own the Service, including its software, design, documentation, branding and all related intellectual property. Except for the limited right in section 4, these Terms grant you no rights in the Service. If you provide feedback, you allow us to use it without restriction or payment, but we will not identify you publicly without permission.

9. Third-party services

The Service may interoperate with third-party products, payment services, links or integrations. Their terms and privacy practices govern your use of them. We are not responsible for third-party services and do not control their availability or changes. You authorise us to exchange Your Content and account information with an integration when necessary to carry out your instructions. Payments are processed by Stripe; we do not store your complete card details.

10. Plans, trials and payment

Plan features, prices, billing interval and any trial are shown before you subscribe. Prices exclude taxes unless stated otherwise. You authorise us and our payment provider to charge your selected payment method for the initial and recurring fees, applicable taxes and agreed usage charges. Subscriptions renew automatically for successive monthly periods until cancelled.

A trial converts to a paid subscription at the price shown at checkout unless you cancel before it ends. You may cancel from Billing at any time; unless law requires otherwise, cancellation takes effect at the end of the current paid period and fees already paid are not refundable. If payment is overdue, we may retry payment and suspend paid features after reasonable notice. Plan changes may be prorated as shown in the Service.

If you are a consumer, you may have statutory cancellation or refund rights. Nothing in these Terms limits them. Where permitted by law, if you ask us to begin providing a paid Service during a cancellation period and then cancel, we may charge a proportionate amount for Service already supplied. Contact us to exercise a statutory right.

11. Suspension and termination

You may stop using the Service at any time. You can cancel a paid plan as described above. We may suspend or terminate access if you materially or repeatedly breach these Terms, create a security or legal risk, fail to pay amounts due, or if required by law. Where reasonably possible, we will give notice and an opportunity to remedy the issue.

We may terminate the Service for business reasons on reasonable notice and will refund prepaid fees covering the period after termination. On termination, your right to use the Service ends. You should export Your Content before access ends. Sections intended by their nature to survive, including ownership, payment obligations, liability and general terms, will continue to apply.

12. Availability and warranties

We use reasonable skill and care in providing the Service, but it may occasionally be unavailable because of maintenance, security events, internet failures or matters outside our reasonable control. We do not guarantee uninterrupted or error-free operation, preservation of every item of data, or that the Service or Output will meet every requirement.

If you are a business user, to the fullest extent permitted by law the Service is provided “as is” and implied warranties, conditions and terms are excluded. If you are a consumer, this does not affect statutory rights that cannot lawfully be excluded, including the requirement that digital services be provided with reasonable care and skill.

13. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that the law does not allow us to exclude.

For business users: neither party is liable for indirect or consequential loss, or loss of profit, revenue, business, goodwill, anticipated savings or data. Each party’s total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the greater of £100 and the fees you paid or owed for the Service in that period. This cap does not apply to your payment obligations, your misuse of our intellectual property, or either party’s liabilities that cannot be limited by law.

For consumers: we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill, but not for loss that is not foreseeable. We supply the Service for private use only and are not responsible for business losses. Your mandatory consumer rights remain unaffected.

14. Business-user indemnity

If you are a business user, you will indemnify us against third-party claims, damages and reasonable costs resulting from Your Content, your unlawful use of the Service, or your material breach of sections 5 or 7, except to the extent caused by our breach, negligence or wilful misconduct. We will notify you promptly and allow you reasonable control of the defence, while retaining the right to participate with our own counsel.

15. Changes to these Terms

We may update these Terms to reflect changes to the Service, law, security or our business. We will post the revised Terms and update the effective date. For material changes affecting existing users, we will provide reasonable advance notice through the Service or by email. Changes apply prospectively. If you do not agree, you must stop using the Service and cancel before the revised Terms take effect. Continued use after that date constitutes acceptance where permitted by law.

16. General terms

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our written consent. We may assign them as part of a merger, reorganisation, sale of business or transfer to an affiliate, provided this does not reduce your rights. These Terms, together with any order or terms expressly incorporated into them, are the entire agreement about the Service and replace prior discussions about it.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain effective. A delay in enforcing a right is not a waiver. These Terms do not create a partnership, agency or employment relationship. Except where stated otherwise, no third party has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999. Notices may be sent electronically.

17. Governing law and disputes

Please contact us first so we can try to resolve a concern. If you are a business user, these Terms and any non-contractual dispute are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, English law applies, but you retain any mandatory protections of the country where you live and may bring proceedings in the courts available to you under applicable consumer law.

18. Contact